Privacy Policy

Effective Date: July 27, 2026

This privacy policy for Ballparks of America ("We", "Us" or "Our") tells you how we may collect, use and share your information when you visit our website www.ballparksofamerica.com.

We appreciate your decision to use our website www.ballparksofamerica.com and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.

What information do we collect about you?

When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.

The personal information that we collect about you are the following:

  • Name
  • Email address
  • Identification ID number
  • Location data
  • Internet browsing history
  • Commercial information

How do we collect such information?

We may use any of the following three ways to get information about you.

  1. The information that you give us
  2. The information that we automatically collect from you
  3. Information that we collect from third parties

Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.

a. The information that you give us

When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.

b. The information that we automatically collect from you

When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.

c. Information that we collect from third parties

These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you. We do not acquire mobile phone numbers from data brokers, list vendors, or data marketplaces for text messaging purposes.

Cookies and similar technologies

Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.

For more information about cookies and similar technologies, please visit our cookie policy.

Do not track requests

We respond to "do not track" requests in the following manner:

Our website does not respond to Do Not Track (DNT) browser signals, as there is no industry standard for how to interpret them. However, we do honor Global Privacy Control (GPC) signals where required by applicable law, including for users in California, Colorado, and Connecticut. When a GPC signal is detected, we treat it as a valid opt-out of the sale or sharing of personal information. You may also opt out manually at any time using the "Your Privacy Choices" link in our website footer.

Why do we collect information about you?

We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.

  • To provide and maintain service
  • To perform a contract with us
  • To contact the user
  • To send marketing and promotional communications
  • targeted advertising
  • To manage user requests related to business transfers, such as when our business is acquired, amalgamated, merged, restructured, or otherwise sold or transferred to another entity, in whole or in part
  • To evaluate and improve our products/services
  • To examine the usage trends

How long do we retain your information?

We will only keep your personal information for as long as it is necessary, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Do we share your information?

We may share your information with third parties in the following ways:

  1. Sharing with your consent: When you give consent, we may share your information with third parties for the purposes that are mentioned in the consent notification.
  2. Legal Obligations: We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  3. For business transfers: We may share your personal information in connection with, or during the course of negotiations regarding merger, sale of business assets, financing or acquisition of all or a part of our business by another entity.

Sale/sharing of information

We sell or share the information we collect from our users. For details, see below

The categories of personal information that are sold or shared with third parties are as follows:

Identifiers (IP address, device identifiers, online identifiers, cookie IDs) Internet or other electronic network activity information (browsing history, search history, interactions with our website and advertisements) Geolocation data (approximate location derived from IP address) Commercial information (products or services viewed, considered, or inquired about) Inferences drawn from the above to create a profile reflecting preferences and behavior

The categories of third parties to whom the information is disclosed are as follows:

Advertising networks and platforms (e.g., Google Ads, Meta/Facebook, Microsoft Advertising) Analytics providers (e.g., Google Analytics) Social media platforms (e.g., Meta/Facebook, Instagram) for advertising and audience measurement Marketing and email service providers Internet service providers, data analytics providers, and similar service providers that assist with website operation and advertising

Text messaging data is excluded. Text messaging originator opt-in data and consent are excluded from all categories above. We do not sell or share mobile phone numbers, text message consent, or text message content with third parties or affiliates for their marketing or promotional purposes.

Sale/sharing of information in the past 12 months

We sell or share the information we collect from our users. For details from the past 12 months, see below.

The categories of personal information that are sold or shared with third parties are as follows:

Identifiers (name, email address, postal address, IP address, device identifiers, cookie IDs). This category excludes mobile phone numbers and text message consent, which we do not sell or share. Internet or other electronic network activity information (browsing history, search history, interactions with our website and advertisements) Geolocation data (approximate location derived from IP address) Commercial information (registration purchases, services inquired about, payment transactions) Inferences drawn from the above to create a profile reflecting preferences and behavior Customer service communications (emails and messages sent to our support team)

The categories of third parties to whom the information is disclosed are as follows:

Payment processors (for processing registration fees and transactions) Hosting and cloud infrastructure providers (for operating our website and storing data) Email marketing and communications platforms (for sending tournament updates and promotional communications) Analytics providers (e.g., Google Analytics, for measuring website performance) Advertising networks and platforms (e.g., Google Ads, Meta/Facebook Ads, Microsoft Advertising) Social media platforms (e.g., Meta/Facebook, Instagram, for advertising and audience measurement) Customer relationship management (CRM) and registration platforms Professional service providers (e.g., legal, accounting, and IT services) Tournament partners and venue operators (where necessary to facilitate event logistics)

Text messaging data is excluded. Text messaging originator opt-in data and consent are excluded from all categories above. We do not sell or share mobile phone numbers, text message consent, or text message content with third parties or affiliates for their marketing or promotional purposes.

Text Messaging (SMS)

This section describes how we handle information related to our text message program. It applies in addition to, and where there is any conflict it supersedes, the rest of this Privacy Policy with respect to mobile phone numbers, text message consent, and text message content. Our full text message terms are available at SMS Terms & Conditions.

We do not sell or share mobile numbers, SMS consent, or text message data with third parties or affiliates for their marketing or promotional purposes. We share this information only with the service providers that operate our text message program on our behalf — for example our messaging platform and wireless carriers — and only so they can deliver messages for us. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

All other categories of information described in this Privacy Policy, including any category described as sold or shared, exclude text messaging originator opt-in data and consent. That information is never sold or shared with any third party.

What we collect for the text message program

Your mobile phone number; a record of your consent, including the date and time, the method you used to opt in, and the exact disclosure shown to you; the content of text messages you exchange with us; and message delivery information such as timestamps, delivery status, and opt-out requests.

Why we collect it

To respond to your inquiries by text, to send you registration and tournament information you have asked for or that relates to your booking, to send marketing messages if you have separately agreed to receive them, to keep records that demonstrate your consent as required by law, and to honor your opt-out requests.

Who we share it with

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We share this information only with service providers acting on our behalf under contract, including our text messaging platform (Salesmsg), our marketing automation and CRM platform (ActiveCampaign), and wireless carriers that transmit messages. These providers are permitted to use the information only to provide services to us, and are not permitted to use it for their own marketing purposes. We may also disclose it where required by law, as described elsewhere in this Privacy Policy.

How long we keep it

We retain records of your text message consent and opt-out for at least four years after your last message, or longer where required by law, in order to demonstrate compliance with telephone consumer protection laws. Message content is retained in our messaging platform in accordance with our general retention practices described above.

How to withdraw consent

Reply STOP to any text message from us. You may also email optout@ballparksofamerica.com or call (417) 464-6333. Withdrawing consent is free and does not require you to visit a website, create an account, or log in. We honor STOP requests immediately and automatically.

Children

Our text message program is limited to individuals 18 years of age or older. We do not knowingly enroll a person under 18 in the text message program, and we do not accept a youth participant's mobile number for text messaging. If you believe we have a minor's mobile number in the program, contact us at optout@ballparksofamerica.com and we will remove it.

Third-party registration platform

Team registration, housing, and scheduling are handled through EventConnect, a third-party platform. Information you provide directly to EventConnect, including any phone number and any messaging preferences you set there, is governed by EventConnect's own privacy policy and terms.

Review and change information

The user has the right to review and change their information by:

Users may review, update, or request changes to their personal information at any time by:

1. Emailing info@ballparksofamerica.com with the subject line "Privacy Request" and specifying the nature of the request (access, correction, or portability); or

2. Calling us at (417) 464-6333 during business hours.

To request deletion of personal information, or to opt out of the sale or sharing of personal information, users may email optout@ballparksofamerica.com or call (417) 464-6333.

For requests concerning a child under the age of 13, the request must be submitted by a parent or legal guardian. We may require reasonable verification of identity before processing requests, such as confirming information already on file. We will respond to verifiable requests within the timeframes required by applicable law (generally 45 days for CCPA requests, with one 45-day extension if needed, and 30 days for GDPR requests).

If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

GDPR Disclosures

Cross border data transfer

The information that we collect from you, including your personal data, may be processed in locations outside the European Union, where data transfer laws may differ from those in effect in your jurisdiction. In some cases, the transfer may be to countries classified as 'adequate countries' by the European Union (see here for details on adequate countries). However, where the transfer is not to an adequate country, we have implemented appropriate legal measures in accordance with the General Data Protection Regulation to ensure that your personal information is adequately protected.

Standard Contractual Clauses: When we transfer the data collected from you, including personal data, to third countries that are not deemed adequate, we have agreements in place with processors in those countries that include the Standard Contractual Clauses mandated by the GDPR. For more information on Standard Contractual Clauses, please see here.

Automatic processing of data

We use automated processing of the personal information we collect to personalise our services for you and others.

Legal basis for the collection

The General Data Protection Regulation requires us to identify and set out the legal basis, or in other words, the legal justification, for processing your personal information. The following are the legal bases on which we process your personal data.

Consent: We may process your personal information for the purposes described in this Privacy Policy with your consent.

Performance of a contract: Where we have entered into a contract with you, we may use the personal information collected from you to fulfil the terms of that contract.

Legal obligations: We may disclose information where we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as responding to a court order or a subpoena (including requests from public authorities to meet national security or law enforcement requirements).

Legitimate interests: We may process your personal data where it is reasonably necessary to achieve our legitimate business interests.

Preventing fraud and ensuring website security; analyzing site usage to improve our services; communicating with users about their registrations and bookings; direct marketing of similar services to existing customers; and establishing or defending legal claims.

Your rights

In accordance with Articles 12 to 23 of the General Data Protection Regulation, the data subject, that is you, has the following rights.

  1. Right to object to the processing of personal data in certain circumstances. See here for details.
  2. Right to request access to the data we have collected about you and to receive a copy of it in an accessible format.
  3. Right to restrict the processing of your personal data for a limited period, under certain circumstances. See here for details.
  4. Right to rectify or modify personal information that you consider obsolete, incomplete, or inaccurate.
  5. Right to opt out of automated processing of your personal data.
  6. Right to erasure of your personal information, also known as the right to be forgotten.

To exercise any of the rights mentioned above, you may use the contact details provided in this Privacy Policy.

Consequences of non-consent

We require your consent to collect information in order to provide our services to you seamlessly. However, you may refuse consent. Please note that refusing consent may have consequences, including limited access to our services and reduced features on the website.

Privacy of children

We collect and process information relating to children under 16 years of age only after obtaining verified consent from a parent or legal guardian. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove it from our servers.

Our text message program is separate and is limited to individuals 18 years of age or older, as described in the Text Messaging (SMS) section above.

CCPA disclosures

Children's privacy

Collection of information

When we collect information from users between 13 and 16 years of age, we obtain explicit consent from the user. We do so by ensuring that the user fully understands the consequences of such collection and by allowing them to opt in after reading this Privacy Policy.

We collect and process information relating to children under the age of 13 only after obtaining consent from a parent or legal guardian. If you are a parent or guardian and believe that your child has provided us with personal information without parental consent, please contact us so that we can remove such information from our database after proper verification.

Sale or share of information

We may sell or share your information with third parties for a number of reasons, including, but not limited to, the following:

• To provide you with our products and services
• To improve our products and services
• For marketing and advertising purposes
• To conduct research
• To comply with applicable laws and regulations
• To protect our rights and interests

This does not include mobile phone numbers, text message consent, or text message content. We do not sell or share that information with third parties or affiliates for their marketing or promotional purposes, and it is shared only with service providers that operate our text message program on our behalf.

Your rights

The California Consumer Protection Act grants consumers the following rights:

  1. The right to know what personal information a business has collected about them, including:
    1. the categories of personal information collected;
    2. the categories of sources from which the personal information is collected;
    3. the business or commercial purposes for collecting, selling, or sharing personal information;
    4. the categories of third parties to whom the business discloses personal information; and
    5. the specific pieces of personal information the business has collected about the consumer.
  2. The right to delete personal information that the business has collected from the consumer, subject to certain exceptions.
  3. The right to correct inaccurate personal information that a business maintains about the consumer.
  4. The right to opt out of the sale or sharing of personal information, if the business sells or shares such information.
  5. The right to limit the use or disclosure of sensitive personal information if the business uses or discloses it for purposes other than those permitted under the CCPA or its regulations.
  6. The right to non-discrimination, meaning consumers will not receive discriminatory treatment for exercising their CCPA rights, including protection against retaliation for employees, applicants, or independent contractors who exercise such rights.

Exercising your rights

Under the California Consumer Privacy Act (CCPA), you have the right to request access to, correction of, or deletion of the personal information we have collected about you. You may also have the right to know specific details about how we collect, use, disclose, and sell or share your personal information.

To exercise these rights, you may submit a verifiable consumer request by:

Users may submit requests to delete, correct, or access their personal information by:

1. Emailing info@ballparksofamerica.com with the subject line "Privacy Request" for access or correction requests;

2. Emailing optout@ballparksofamerica.com for deletion requests or to opt out of the sale or sharing of personal information; or

3. Calling us at (417) 464-6333 during business hours.

For requests concerning a child under the age of 13, the request must be submitted by a parent or legal guardian. We may require reasonable verification of identity before processing requests. We will respond to verifiable requests within 45 days of receipt (with one 45-day extension if reasonably necessary), as required by the CCPA, or within 30 days as required by the GDPR.

When you make a request, we will take steps to verify your identity before fulfilling it, which may include asking you to provide certain identifying information. You may also authorize an agent to make a request on your behalf, provided that we receive proof of your authorisation.

We will respond to your request within 45 days, as permitted by law, and will inform you if additional time is required. There is no charge for processing your verifiable consumer request unless it is excessive or repetitive.

Security of your personal information

We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.

Links to other websites or apps

On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.

The privacy policy will be effective from the date it is posted on this page.

Contact us

For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:

DPO: Ballparks of America has not appointed a Data Protection Officer as we are not legally required to do so. However, for any questions or concerns regarding this Privacy Policy or our data practices, please contact our privacy team at info@ballparksofamerica.com or call (417) 464-6333.

Controller/representative: Ballparks of America, LLC 1000 Pat Nash Dr, Branson Branson, MO 65616 Email: info@ballparksofamerica.com Phone: (417) 464-6333 Ballparks of America has not appointed an EU representative under GDPR Article 27 as our processing of EU residents' personal data is occasional and not large-scale. EU residents may contact us directly at the contact information above.

Address: Ballparks of America, LLC 1000 Pat Nash Dr, Branson, MO 65616

Email address: info@ballparksofamerica.com